Help Desk

Congratulations! You’ve just completed your Remoov pickup – the easiest way to reclaim your space and obtain value for your items. Now you can sit back and...

Dashboard Statuses As your items get sold and donated you will see their status updated on your Dashboard. Here is a brief description of what the diffe...

When you first log in to your Dashboard you will see two boxed: Balance Due: this is the amount that you are owed from the sales ...

To request receipts for the items that have been donated please email us at [email protected].  Some donation organizations require us to do manual rec...

If you are unable to log in to your Dashboard it is likely one of two reasons: You are using an incorrect password You are using the incorrect email ...

After we complete your pickup you need to complete the payment of your pickup fee before you can see the status of your items.  If when you log on you see...

You can only request items that we still have for return.  That means that items that have been sold, donated, and discarded can no longer be returned.  ...

If you see an item on your Dashboard that does not belong to you please let us know so that we can assign it to the appropriate owner.  To report the item p...

Items collected on Consignment have a 90-day resale period.  Once this period expires you will receive a notification asking you what you'd like to do w...

It usually takes up to 10 days for our team to process all your items and have them appear in your Dashboard. If after this time you see that items are miss...